Terms of Service

Delisio Stays – Terms of Service

Operated by HouseBuddy LTD (UK company no. 13059590)

Welcome to Delisio Stays! These Terms of Use (“Terms”) govern the relationship between you (“Guest”) and Delisio Stays (“Company”, “we”, “our”, “us”) for booking and staying at properties managed by us. By making a booking with Delisio Stays, you agree to these Terms. If you do not agree, please do not proceed with the booking.

Delisio Stays is a trading name of HouseBuddy Ltd, a company registered in England and Wales (company number 13059590) with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (“HouseBuddy”, “we”, “us”). When you make a booking through our website or otherwise deal with Delisio Stays, your contract is with HouseBuddy Ltd. Contact: [email protected] or [email protected] | +39 375 7385142 (Italy). If we indicate for a specific property that we act as agent for the property owner (“Owner”), the accommodation contract for that stay is between you and the Owner and we provide booking/management services as agent. Where we indicate we act as principal, your accommodation contract is with HouseBuddy Ltd.

1. General Information

Legal name / operator: HouseBuddy Ltd (trading as Delisio Stays).
Company number: 13059590 (England & Wales).
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Where we operate: We manage short-term rental properties currently in the United Kingdom and Italy, and may add other EEA/EU countries. These Terms apply to all bookings we manage, subject to any country-specific terms below and any mandatory local laws.
How we act: For some properties we act as agent for the Owner; for others we act as principal. The contracting party is shown during checkout and in your confirmation.

2. Booking and Payment

2.2 Booking Process: Bookings are made through our website www.delisiostays.com. All bookings are subject to availability and confirmation by us.
2.3 Payment Terms: Full payment is required at the time of booking. We accept payments by credit card only.
2.4 Refund Policy: Cancellations made at least 14 days prior to arrival will receive a 90% refund within 14 business days, depending on guests bank. A 10% administrative fee will be retained. Cancellations made less than 14 days before arrival are non-refundable.
2.5 No statutory cooling-off period applies to accommodation services for specific dates, to the extent permitted by law

3. Guest Responsibilities

3.1 Age Restrictions: Guests must be at least 18 years old to make a booking.
3.2 Identification Requirements: All guests must provide valid government-issued identification upon booking or check-in. The identification must not expire within 6 months of check-in.
3.3 Guest Behavior: We expect guests to respect the property and the neighbors. The following are not permitted:
- Parties or events
- Smoking inside the property (Smoking is allowed only on terraces, where applicable)
- Noise disturbance, especially between 10:00 PM and 8:00 AM (quiet hours)
3.4 Pets: Pets are welcome, but an additional fee will apply for pet-friendly stays. Owners are responsible for cleaning up after their pets and ensuring that pets do not disturb neighbors or damage the property.
3.5 Security Deposit: A pre-authorization will be held on your credit card for a security deposit. This deposit will be released 3 days after check-out, provided there are no damages or losses incurred during your stay.

4. Property Rules and Conditions

4.1 Italy: Guests will be required to provide passport/ID information prior to or at check-in to comply with local registration rules and to pay any applicable tourist/city tax.
4.2 United Kingdom: Some buildings enforce additional house rules (e.g., quiet hours, visitor restrictions). Details are shown in the listing or your confirmation.
4.3 Other EEA/EU countries: Local mandatory rules (e.g., registration requirements, tourist taxes, guest ID collection) may apply. We will notify you of any such requirements prior to or during your stay.

4.4 At Delisio Stays, we want to ensure that every guest has a pleasant stay while respecting the property and our neighbours. Property specific house rules will be provided in each homes Welcome Book. In general, we ask our guests to adhere to the following rules and guidelines:

Quiet Hours: To maintain a peaceful environment for everyone, please respect quiet hours from 10:00 PM to 8:00 AM. During this time, please keep noise levels to a minimum, especially in common areas and on balconies/terraces.
Parties or Events: Parties or events are strictly prohibited on the premises, under any circumstances. We kindly ask that you respect this rule to ensure the comfort of all our guests and neighbors.
Visitor Policy: Visitors are not allowed at the property. This policy is in place due to local regulations. Only registered guests are allowed to stay on the premises.
Smoking: Smoking is only permitted on the outside terrace. Please make use of the ashtrays provided to dispose of cigarette butts. Smoking indoors or in any non-designated area is prohibited.
Respect for Neighbors: We ask that all guests be considerate of our neighbors. Avoid disturbances, particularly on terraces, balconies, and in common areas. Please be mindful of noise levels to ensure a peaceful atmosphere.
Garbage Disposal: Proper garbage disposal is important to us. Please dispose of your waste in the bins located near the building.
Sustainability: Help us promote sustainability during your stay. Please turn off lights, air conditioning, and appliances when not in use to conserve energy.
Pets Policy: Pets are allowed on the premises, maximum 1 small/medium dog or cat and a fee will be required.
Terrace & Balcony: For your safety, keep all terrace and balcony doors closed and locked when you are not at home. Please do not lean on or sit on the balcony or terrace borders as it can be dangerous.
Kitchen Use: Feel free to use the kitchen during your stay. However, please ensure the space is kept clean and tidy after use.
No Illegal Activities: Illegal activities are strictly prohibited. Any illegal behavior will result in immediate eviction and legal action.
Damage/Breakages: In the event of any accidental damage or breakage, please inform us as soon as possible so we can address the issue promptly. We appreciate your cooperation in keeping the property in good condition.
Check-out Time: Check-out time is at 11 AM. Before leaving, please ensure that the front door is properly closed and locked.
Feedback: We value feedback from our guests. If you encounter any issues during your stay, please inform us promptly so we can address them and ensure you have a comfortable experience.

Check-in/Check-out Times:

Check-in: From 3:00 PM
Check-out: By 11:00 AM
Early check-in and late check-out are possible upon availability and prior arrangement.

Damages or Losses: If any damages or losses occur during your stay, the pre-authorization security deposit will be used to cover the costs. If damages exceed the amount of the deposit, the guest will be charged the remaining amount.

Cleaning Fees: A cleaning fee may be included in the booking. Additional cleaning charges may apply if the property is left excessively dirty or if guests have pets.

5. Liability and Insurance

5.1 Liability Disclaimer: Delisio Stays is not liable for any injuries, losses, or damages to the property caused by the negligence of the guest. Guests are responsible for their own safety and belongings.
5.2 Insurance: While we do not require guests to have insurance, we strongly recommend obtaining travel insurance to cover unforeseen circumstances.
5.3 Property Access: Our staff will not access the property unless necessary for maintenance or in case of emergency. Access will only be granted with prior permission from the guest, except in cases of imminent danger or life-threatening emergencies.
5.4 Where we act as agent for an Owner, HouseBuddy provides booking and management services only and is not the Owner or lessor of the property. The Owner remains responsible for the accommodation itself and compliance with property-specific obligation.
5.5 Where we act as principal, HouseBuddy is your counterparty for the accommodation contract.
5.6 In all cases, nothing in these Terms excludes liability that cannot be limited by law. Guests remain responsible for complying with house rules, any building rules, and for damage caused by them or their invitees.

6. Data Collection and Privacy

6.1 Privacy Policy: We collect personal data (such as names, contact details, and payment information) as described in our Privacy Policy [here]. We take appropriate measures to protect your personal information.
6.2 Cookie Policy and Tracking: Our website uses cookies and tracking technologies as outlined in our Cookie Policy [here].
6.3 HouseBuddy Ltd is the data controller for personal data processed for bookings and operations under the Delisio Stays brand. Please see our Privacy Policy and Cookie Policy for details on the information we collect, legal bases, international transfers, your rights under UK/EU data protection laws, and how to contact us about privacy.

7. Amendments and Termination

7.1 Modification of Terms: These Terms may be modified at any time. You will be notified of any changes if you have an existing booking.
7.2 Termination of Booking: Delisio Stays reserves the right to terminate a booking in certain circumstances, including but not limited to:
- Emergency events requiring the property for personal use or construction/repair work.
- If the booking is canceled by us, you will receive a 100% refund.

8. Dispute Resolution and Legal Jurisdiction

8.1 Default rule. These Terms and any non-contractual obligations are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except as modified by any applicable Country Addendum below.
8.2 Consumer protections. If you are a consumer habitually resident in the UK or EEA, you also benefit from any mandatory consumer rights and jurisdictional protections under the laws of your place of residence. Nothing in these Terms deprives you of those rights.
8.3 Agent vs principal. Where we act as agent for a property owner (“Owner”), the accommodation contract for that stay is between you and the Owner and may be subject to the law and courts specified in the relevant Country Addendum and/or your booking confirmation. Where we act as principal, HouseBuddy Ltd is your counterparty; the default rule in clause 8.1 applies, subject to clause 8.2.
8.4 Local mandatory rules. For stays in certain countries, local mandatory rules (e.g., city tax, guest registration, building rules) apply in addition to these Terms and will be notified on the listing, at checkout or in your booking confirmation.
8.5 Dispute Resolution: In the event of any disputes arising from your booking, both parties agree to resolve disputes through legal mediation.
8.6 We will always try to resolve issues amicably first. Please contact us at [email protected] or [email protected].

9. Country Addenda

9.1. Italy
A1 Scope. This addendum applies to stays at properties located in Italy, and to any accommodation contract where we act as agent or principal for the Owner of an Italian property.
A2 Governing law & jurisdiction. The accommodation contract is governed by Italian law. Subject to mandatory consumer rules, the Italian courts shall have jurisdiction over disputes concerning the use, condition or occupation of the property and any local taxes/charges.
A3 Consumer rights. If you are an EEA consumer, you retain any mandatory protections of your habitual residence, notwithstanding A2.
A4 Local requirements. Guests must comply with Italian guest ID registration requirements and pay any applicable imposta di soggiorno (city tax) as notified before or during the stay.

B. United Kingdom
B1 Scope. This addendum applies to stays at properties located in the United Kingdom.
B2 Local requirements. Building-specific rules (quiet hours, visitor restrictions, short-let rules), and any applicable local taxes or registration requirements, apply as notified.

10. Owners/Landlords Notice

10.1 For Owners/Landlords: Delisio Stays’ property management services are provided by HouseBuddy Ltd under a separate Owner Management Agreement (or “Owner Terms”). These guest Terms do not govern our relationship with Owners. By listing or submitting a property to us, you acknowledge that (i) HouseBuddy Ltd provides management/agency services, (ii) bookings taken via our channels may be made with HouseBuddy as agent for you or as principal, as specified for each property, and (iii) fees, responsibilities, and compliance obligations are set out in the Property Management Agreement.

11. Special Conditions

11.1 Group Bookings or Events: We can accommodate group bookings. Terms for group bookings are the same as for individual bookings.
11.2 Long-Term Stays: Guests staying for more than 30 days are required to sign a rental agreement ( in compliance with Italian legislation.

For any questions on the Terms of Service, contact [email protected] or [email protected]

Effective Date: January 2025

Last Updated: July 2025